Refund Policy for Play In Earnest

Last updated: January 15, 2025

This Refund Policy outlines the guidelines and procedures for requesting refunds for services, subscriptions, or digital products purchased through Play In Earnest (https://playedinearnest.com/). By making a purchase on our platform, you agree to the terms of this Refund Policy. Please read this document carefully before completing any transaction.

1. Overview of Services

Play In Earnest primarily offers a free browsing experience for our mobile gaming reviews, editorial ratings, and game selection guides. However, we may from time to time offer premium features, memberships, downloadable content, or other paid services. This policy applies to any paid services or products purchased directly through our website.

2. Digital Content and Subscription Services

Due to the digital nature of the products and services offered by Play In Earnest, our refund policy varies based on the type of purchase:

• One-time Digital Downloads or Reports: We do not offer refunds for digital downloads or one-time purchases of reports, e-books, or other downloadable content once the product has been delivered, unless the product is materially defective or significantly different from the described content.
• Subscription Memberships: For monthly or annual premium memberships, if you are not satisfied with the service, you may request a refund within 14 days of the initial purchase date. Refunds for subsequent renewal periods will not be granted unless the service is discontinued.
• Paid Appointments or Consultations: If you purchase a consultation service with our gaming experts, you may cancel or reschedule up to 24 hours before the scheduled appointment for a full refund. No refunds will be given for cancellations made less than 24 hours before the appointment.

3. Cancellation and Refund Process

To request a refund or cancel a subscription, you must contact us at the email address provided in the Contact Information section below within the applicable refund window. Your request must include:

• Your full name and the email address associated with your purchase.
• Proof of purchase (order number, receipt, or transaction ID).
• A detailed explanation of the reason for your refund request.

We will process your refund request within a reasonable period of time, typically within 10-14 business days of receiving the valid request. Approved refunds will be issued to the original payment method used for the transaction. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

4. Non-Refundable Items

Certain purchases are strictly non-refundable, including:

• Products or services that have been fully consumed or accessed after the refund window has expired.
• Premium content that has been downloaded or accessed more than a minimal, trial portion of the content.
• Purchases made through third-party platforms (such as app stores) where their respective refund policies take precedence.
• Donations or voluntary payments made to support Play In Earnest.

5. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you encounter a technical issue that prevents you from accessing a purchased service, or if a purchased digital product is corrupted or missing content, please contact us immediately. We will work to resolve the issue, or at our discretion, issue a partial or full refund if the problem cannot be rectified.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company, we will investigate the matter and may request additional information from you to verify the validity of the chargeback. If the chargeback is deemed unjustified based on this Refund Policy, we reserve the right to dispute the chargeback with your payment provider and may take appropriate legal action.

7. Changes to This Refund Policy

We reserve the right to update, modify, or change this Refund Policy at any time. Any changes will be posted on this page with the updated date at the top of this document. Your continued use of our services and any purchases made after such changes will constitute your acceptance of the revised Refund Policy.

8. Contact Information

If you have any questions regarding this Refund Policy, wish to initiate a refund request, or need assistance with a purchase made on Play In Earnest, please contact us:

Play In Earnest
Email: [email protected]
Website: https://playedinearnest.com/
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM (local time)